Refunds & Cancellations
1. The Escrow Handshake (Platform Security)
To ensure total security for our Diaspora community, AirBaggage operates an Escrow Settlement Model. When a Sender funds a mission, the payment is securely held by our PCI-compliant, regulated payment partners. Funds are only triggered for release to the Fleet members (TA or Runner) once the Receiver confirms a successful delivery via the Mission Handshake DNA. This protocol ensures the sender is protected until the cargo is safely exchanged.
2. Cancellation Tiers
If you cancel before a Transit Agent or Runner has been assigned to your mission, a full refund is processed automatically. Funds typically return to the original payment method within 5-10 business days.
Once a Fleet member is matched and your mission is active, cancellations incur a 50% reservation fee. This covers the mobilisation costs and the baggage capacity secured by the TA or Runner that can no longer be allocated to other community members.
Once the parcel is in physical custody of a Fleet member (following the Departure Hub inspection), the service is active and refunds are unavailable under UK Distance Selling Regulations for time-sensitive logistics services.
3. Primary Care & Liability
Any evidence of negligence (unattended items or failure to secure cargo) voids AirBaggage internal protection, and the Fleet member will be held personally liable for the declared value of the mission.
4. Statutory Rights & Legal Dispute
In accordance with the UK Consumer Rights Act 2015, if the service fails to meet reasonable standards of care, you are entitled to a remedy. For disputes, contact admin@airbaggage.co.uk quoting your Mission ID.